FCCPC Resolves 15,000 Consumer Complaints In Lagos
The FCCPC Lagos consumer complaints office has resolved roughly 15,000 of the approximately 17,000 complaints it received through its online and physical channels, according to the commission's zonal coordinator. Dr. Olubunmi Otti, Zonal Coordinator of the Federal Competition and Consumer Protection Commission, shared the figures during an interactive session with journalists at the commission's office in Ikeja. Otti said the FCCPC Lagos consumer complaints handled cover a wide range of everyday consumer issues, including: Return and refund disputes Product labeling concerns Pricing irregularities and hidden charges Sale of substandard products Other unfair business practices According to Otti, the process starts with the consumer, not the commission. She explained that anyone dissatisfied with a product or service should first raise the issue directly with the provider and attempt to resolve it before escalating. "Consumers have a legitimate expectation of recei...
