"All Customers Wrongly Billed At The New Rate Should Be Refunded Through Energy Tokens..." NERC Orders.

 The Nigerian Electricity Regulatory Commission (NERC) has ordered electricity distribution firms (DisCos) to reimburse consumers who were incorrectly billed at the new tariff.

Abba Terab, the NERC deputy general manager in charge of market competition and prices, made a statement on Saturday, 6 April, stating that customers should receive their energy token refunds no later than April 11. DisCos must also provide the commission with proof of compliance by April 12th.

“All DisCos shall ensure that only the newly approved Band A feeders listed in their April 2024 supplementary orders are maintained as Band A for the purpose of vending to prepaid customers and billing for postpaid customers on their networks.

“All DisCos are required to immediately post on their websites the schedule of approved Band A feeders that have been affected by the rate review.

“All DisCos shall set up a portal by 10th April 2024 on their website that allows all customers to check their current Bands by entering their meter or account numbers.

“All customers wrongly billed at the new rate should be refunded through energy tokens no later than Thursday 11th April 2024, and file evidence of compliance with the Commission by 12th April 2024.

“The Commission shall monitor compliance with the requirements listed above and shall continue to provide support to all stakeholders as required.”